We are instituting two new customer care programs. First, each customer will receive a "Thank You" card about a week after service. Second, each customer will also have an opportunity to fill out our quick and easy comment card after each service. Here is an example of one we received this week from a customer that needed about a bi-annual cleaning. We vacuumed twice, vapor steamed the interior, applied UV protectant to all plastic, vinyl and leather surfaces, washed, decontaminated the paint (clay process), polished paint, and then sealed with 6-12 month sealant topped off with a gloss-enhancing spray. Bumpers, wheels, tires and glass were also included. This service cost our customer about $135 and here are his comments:
Were you greeted appropriately? Yes
Were your services explained to you? Yes
Would you recommend us to your friends? Yes
How did you hear about us? Internet
Comments: Fantastic service, great value!
It's really our goal to make sure the customer remembers our name and that the customer is totally satisfied and expectations are exceeded. Even a "looks good," is frowned upon. We want our customers to comment that their car looks better than the day they bought it- which happens frequently.
For a free estimate or if we can help you protect your investment, always send an email or call.
All the best in detailing!
Robert Regan